FAQ
Products
What kind of bedding products do you offer?
We offer a range of luxury bedding products including bedding sets, pillowcases, and sheets, all made from 100% Egyptian cotton. Our products are made to order and feature high-quality prints and unique designs.
Why Egyptian cotton?
Egyptian cotton is known for its exceptional softness, durability, and long-lasting quality. We use only the finest Egyptian cotton in our bedding products to ensure that our customers have a comfortable and restful sleep.
Can you tell me about your prints and designs?
Our prints and designs are unique and crafted with care to create a beautiful and elegant look for your bed. We also have a range of satin wave bedding that feels silky soft and luxurious.
What is the care guide for your bedding products?
For a full care guide, please visit our care guide page at https://holsper.co.uk/pages/care-guide.
Ordering
What should I do if I need to cancel an order or if I entered an incorrect address?
If you need to cancel an order or if you entered an incorrect address, please contact us immediately at info@holsper.co.uk. We will try our best to accommodate the change, but it is not guaranteed.
What is your payment method and do you accept PayPal?
Yes, we accept PayPal as a secure payment method. We also have a secure payment gateway for all other payment methods.
Do you accept Klarna or Clearpay?
Yes, we do accept Klarna and Clearpay.
Shipping & Returns
What is the shipping policy of Holsper?
Orders will be shipped directly from our warehouses in Asia and UK, depending on the product. Customers will receive order and shipping confirmation emails, along with a separate tracking number for each order.
Can I track my order?
Yes, you will receive a tracking number for your order and can track it through the shipping confirmation email. Or visit our tracking page Track Order
What is Made On Demand ?
Most of our products are made on-demand and may take 1-5 business days before they are ready to be shipped. This method helps to reduce waste and have a positive impact on the environment. If you need your order faster, please contact us at info@holsper.co.uk to see if we can get it sooner.
How long does shipping take?
Delivery to UK & Ireland
- Standard Delivery: Free
- Estimated Delivery Time: 5-7 business days
Delivery to USA, Canada, Australia, Europe, and International
- Standard Delivery: Free
- Estimated Delivery Time: 3-10 business days
Full Delivery Policy
What is the return policy of Holsper?
We hope you love your Holsper goods but if you need to return anything to us, here’s what you need to know.
Items must be:
- Unused, unwashed and in their original condition (resalable condition).
- Returned within 30 days of delivery.
- In original packing (not shipping bag)
Full Refund/Return Policy
Get in touch
Have questions about your order, or a general enquiry?